Workflow Modeling: Tools for Process Improvement and Applications Development / Edition 2

by Alec Sharp, Patrick McDermott

Overview

Second Edition of the complete guide to discovering, scoping, assessing, modeling, and redesigning business processes.This thouroughly updated resource provides the reader with clear, current, and concise guidance on creating highly effective business processes for your organization.

Product Details

ISBN-13:	9781596931923
Publisher:	Artech House, Incorporated
Publication date:	10/31/2008
Edition description:	New Edition
Pages:	390
Product dimensions:	7.70(w) x 10.30(h) x 1.10(d)

About the Author

Alec Sharp is the founder and senior consultant of Clariteq System Consulting, Ltd. in West Vancouver, British Columbia, Canada. He is a founding member and past-president of the British Columbia DAMA (Data Administration Management Association) chapter. Mr. Sharp is a popular conference presenter and conducts workshops on workflow process modeling for large corporations throughout North America and abroad.

Patrick McDermott is president of McDermott Computer Decisions, Inc., in Oakland, California. He received his B.A. in Economics from California State University at Sacramento. He has served as director of the Data Management Association (DAMA).

Table of Contents

Part I: The Convergence of Process and Systems - Why We Had to Write this Book. A Brief History of Process. The Approach in a Netshell.

Part II: Framing the Process - Just What Are Processes, Anyway? Establish the Process Boundaries. Conducting the Initial Assessment. Considering the Environment.

Part II: Swimlane Diagrams Nut and Bolts Workflow Process Modeling. Managing Detail. Questions and Difficulties.

Part IV: Understanding the As-Is Process - Techniques for Modeling the As-Is Process. Difficulties with As-Is Modeling. Completing the As-Is Assessment.

Part V: The To-Be Process and Transition to System Requirements - Characterizing and Designing the To-Be Process. Data Modeling. Use Case Scenario Analysis.