Some companies waste millions of dollars on team building, benchmarking, and other quality initiatives, while others save millions with the same initiatives. What makes the difference? Total Quality Management. Employee involvement works, but only as a way of running a business-not as a short-term solution or an intriguing experiment. Integrating initiatives into a systematic quality improvement process is powerful enough to change your “world” forever, producing a torrent of positive energy, enthusiasm, ideas, and improvements. If you want to know how today's most successful companies are getting the most from their quality initiatives, Total Quality Management: Managing Employees lays out the best practices for you to put to work-today.
