Key Performance Indicators (KPI): Developing, Implementing, and Using Winning KPIs

by David Parmenter Narrated by Steve Coulter

Overview

The goal of this book is to help minimize the risks that working on a KPI/performance management project encompasses.  It is designed for the project team, senior management, external project facilitators, and team coordinators whose role it is to steer such a project to success.   The tentative contents is: (1) Introduction (2) Foundation Stones for Implementing Key Performance Indicators; (3) Developing and Using KPIs: A 12-Step Model; (4) KPI Team Resources Kit; (5) Templates for Reporting Performance Measures; (6) Consultants Toolkit; (7) Questions and Answers; (8) Success Factors by Sector; Appendix A: Performance Measures Database; Appendix B: Useful Letters and Memos; Appendix C: Useful Surveys.

Editorial Reviews

From the Publisher

"The book makes an important distinction that separates performance indicators from results indicators (like profits, market share percentages, or customer satisfaction numbers), and gives an intriguing list of characteristics for identifying a KPI in the wild. All in all, it's a very handy reference for making sense of something people think they already know - but don't." (Accounting Today, Aug 16-Sept 12, 2010)

"(Parmenter)...draws on his previous research and experience to compile a series of 'how-to' guide-lines for performance improvement implementation for senior managers." (Accountancy Ireland, August 2010)

Product Details

BN ID:	2940178465745
Publisher:	Ascent Audio
Publication date:	07/20/2020
Edition description:	Unabridged

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