Table of Contents
List of Figures ix
Foreword, by Bill George xi
Introduction xv
1 Creating Rapid Widespread Engagement 1
Expert Input: Ken and Mary Gergen on Social Construction and Leading Change 9
Expert Input: Steve Denning on Operating Without Budget or Authority 26
2 Communicating So People Get It and Spread It 31
Expert Input: Rick Stone on the Power of Story 43
3 Energizing Your Most Valuable Players 59
Expert Input: Jim Wolfensohn on Talking to Everyone 60
4 Understanding the Territory of Change 87
Expert Input: Madelyn Blair on Storylistening for Reconnaissance 92
5 Accelerating Change Through Performance Communities 107
Expert Input: Etienne Wenger on Communities of Practice 115
6 Generating Dramatic Surges in Progress 129
Expert Input: Lesley Shneier on the World Bank’s Knowledge Fairs 139
7 Breaking Through Logjams 155
Expert Input: Larry Forster on the Competency for Collaboration 172
8 WorkLifeSuccess in the Midst of Change 175
Expert Input: John Kotter on the Greatest Positive Impact 186
Appendix A:Sample Strategic Engagement Plan 195
Appendix B:JumpStart Storytelling 201
Notes 207
Acknowledgments 211
About the Author 213
Index 215