Facilities Manager's Desk Reference

by Jane M. Wiggins

Overview

A practical guide to the principle services of facilities management, revised and updated

The updated third edition of Facilities Manager's Desk Reference is an invaluable resource covering all the principal facility management (FM) services. The author—a noted facilities management expert—provides the information needed to ensure compliance to current laws, to deliver opportunities to adopt new ways of using built environments, and to identify creative ways to reduce operational occupancy costs, while maintaining appropriate and productive working environment standards.

The third edition is fully updated and written in an approachable and concise format. It is comprehensive in scope, the author covering both hard and soft facilities management issues. Since the first edition was published it has become a first point of reference for busy facilities managers, saving them time by providing access to the information needed to ensure the safe, effective and efficient running of any facilities function. This important book:

• Has been fully updated, reviewing the essential data covering the principal FM services
• Is highly practical, ideal for the busy FM practitioner
• Presents information on legal compliance issues, the development of strategic policies, tactical best practices, and much more
• Is a time-saving resource that brings together essential, useful, and practical FM information in one handy volume;

Written for students and professional facilities managers, Facilities Manager's Desk Reference is designed as a practical resource that offers FMs assistance in finding solutions to the myriad demands of the job.

Product Details

ISBN-13:	9781119633594
Publisher:	Wiley
Publication date:	12/14/2020
Edition description:	3rd ed.
Pages:	704
Product dimensions:	6.69(w) x 9.61(h) x 1.57(d)

About the Author

JANE WIGGINS, MBA CFM FIWFM, has over thirty-five years of experience of facilities management, project delivery and provision of business support services in major blue chip organizations and the education sector. With expertise in operational and strategic aspects of facilities management, Jane established FM Tutor & Associates Ltd to bring her knowledge to many hundreds of Facilities Management students, helping them gain a professional qualification in FM. Formerly an Associate Tutor and dissertation supervisor for the MSc in Facilities Management at the University College of Estates Management and lead Tutor at the CTP Resettlement Centre for the FM programmes, Jane has worked with many other educational organisations. She was Chair of the British Institute of Facilities Management Education special interest group from 2003 – 2008. Jane has spoken and written extensively on the subject and is author of the BPP BIFM workbooks, several case studies and articles on FM across range of publications such as Croners, EFMR, Facilities Management Journal, and FM World.

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Table of Contents

List of Abbreviations xxv

Introduction xxxiii

1 History of Facilities Management 1

2 Key Drivers of Facilities Management 11

3 Activities in Facilities Management 23

4 Delivering Facilities Management – Strategy 29

5 Outsourcing 43

6 Financial Management 48

7 Property and Estates Management 84

8 Property Legislation and Leases 99

9 Developing New Buildings 119

10 Project Management 147

11 Space Management 160

12 Workplace and Accommodation Management 192

13 Procurement 198

14 Contracts and Contract Management 214

15 Legislation 227

16 Legislation Affecting Facilities Management Activities 237

17 Fire Safety and Legislation 254

18 Electrical Supplies and Electrical Safety 277

19 Accessibility and Inclusive Built Environments 287

20 First Aid at Work 296

21 Asbestos 304

22 Water Supplies and Water Safety 313

23 Construction (Design and Management) Regulations 334

24 Business Continuity 344

25 Maintenance – Definitions and Strategies 357

26 Mechanical and Electrical Systems and Their Maintenance 371

27 Information and Communications Technology 392

28 Grounds and External Areas 412

29 Fabric Maintenance 437

30 Energy Management 444

31 Front of House 468

32 Housekeeping and Cleaning Services 484

33 Security Management 506

34 Customer and Stakeholder Relations 524

35 Waste Management 538

36 Catering and Hospitality Services 556

37 Quality Management 575

38 Document Management Services 592

39 Sustainability and Environmental Issues 606

40 Management of the Facilities Management Function 632

Index 653

What People are Saying About This

From the Publisher

"It provides a very comprehensive evaluation of most of the major issues that any facilities manager is likely to face in the day-to-day management of property . . . Overall this is a very useful text for any practitioner in the property or facilities management field providing a ready reference to a wide range of property management practices. It is also a very useful reference for students studying facilities management and wanting a very comprehensive introduction to the field." (Property Management, 2011)

"As for students, this book may bridge a lot of the ‘gaps' that they may have experienced between theory and practice, as it has been written to be more practical than theoretical. Therefore, this book is much easier to understand and it will provide them with the much needed clarity on the profession. This book is high on my list of recommendations and I think that Jane has done a fantastic job in putting it together. I hope that a lot of other people will give it the same amount of appreciation that I have, once they have read it." (Essential fm Report, September/October 2010)

Editorial Reviews

"It provides a very comprehensive evaluation of most of the major issues that any facilities manager is likely to face in the day-to-day management of property . . . Overall this is a very useful text for any practitioner in the property or facilities management field providing a ready reference to a wide range of property management practices. It is also a very useful reference for students studying facilities management and wanting a very comprehensive introduction to the field." (Property Management, 2011)

"As for students, this book may bridge a lot of the ‘gaps' that they may have experienced between theory and practice, as it has been written to be more practical than theoretical. Therefore, this book is much easier to understand and it will provide them with the much needed clarity on the profession. This book is high on my list of recommendations and I think that Jane has done a fantastic job in putting it together. I hope that a lot of other people will give it the same amount of appreciation that I have, once they have read it." (Essential fm Report, September/October 2010)

From the Publisher