Table of Contents
Foreword xi
Part I The Science of Extraordinary Influence
1 The Blue Suitcase Phenomenon 3
Many Leaders Create an Effect They Did Not Intend
2 Words of Life 15
New Brain Research Explains How We Bring Out the Best in Others
Part II How Extraordinary Influence Works
3 Tactical Affirmation 33
Affirming Style and Competence
4 Strategic Influence 51
How to Give Words of Life
5 Words of Death 67
Constructive Criticism Fails Because Our Brains Are Hard Wired for Something Better
6 Alliance Feedback 81
What Seasoned CEOs Know about Helping Others Change
7 Extraordinary Influence for Underperformers 95
Bringing Out the Best in Someone Who Has Lost His Way
Part III Special Applications of Extraordinary Influence
8 Extraordinary Influence for Teams 113
Three Levers for High Performance
9 Motivating High Potentials 129
The Four Transformations to Extraordinarily Influence the Best
10 Performance Appraisals that Lead to Extraordinary Influence 145
How One Famous Company Threw Out Its Traditional Performance Appraisal System and the New Process That's Reaping Big Gains
11 Special Counsel to Parents, Teachers, and Coaches 161
Extraordinary Influence for Those Entrusted to Our Care
12 What Would Happen If We Put This into Practice? 177
A Call to Action
Acknowledgments 181
About the Author 183
Index 185