Decade of Change: Managing in Times of Uncertainty

by Geoffrey Brewer (Editor), Barb Sanford (Editor)

Overview

The book represents a unique blend of a collection of big thinkers weighing in on global changes — including a Nobel Prize winning psychologist, one of the co-creators of the Internet, a former military general known to millions from his leadership in the Gulf Coast, and many others.

Change management used to be one of those abstract concepts relegated to business conferences and academic seminars — a nice-to-know topic for discussion, but hardly vital to success.

Well, could change have become more real, or more relevant, this past decade?

Decade of Change features insights and wisdom into how to manage, and make the most of, change. Vinton Cerf, co-creator of the Internet, peers into the Web’s future. Nobel Prize winner Daniel Kahneman probes the nature of decision making. Lieutenant General Russel Honoré, the Hurricane Katrina hero, offers leadership lessons he applied in that crisis. Visionary executive Ray Anderson makes a powerful business case for environmental sustainability. And a host of other executives and thinkers tackle everything from easing the fear of layoffs to promoting wellbeing in the workplace to building customer engagement amid the post-crash “new normal.”

You’ll hear from some of the best business and organizational minds in these pages. They steered leaders through the various crises of the past decade and helped find a way forward to what we all hope will be a brighter and more prosperous future. Decade of Change is more than a look backward — it is a roadmap for what lies ahead.

Product Details

ISBN-13:	9781595620538
Publisher:	Gallup Press
Publication date:	05/17/2011
Pages:	256
Product dimensions:	6.20(w) x 8.90(h) x 1.10(d)

About the Author

Geoffrey Brewer is the editorial director of Gallup Press, which publishes books and the Gallup Management Journal. He is the editor of numerous bestsellers, including the #1 New York Times bestseller How Full Is Your Bucket? and the #1 Wall Street Journal bestseller StrengthsFinder 2.0, which has sold more than 1 million copies. He was previously a contributing writer on management for The New York Times and is a seven-time recipient of the Jesse H. Neal Editorial Achievement Award from American Business Media. Brewer lives in Brooklyn, New York, with his wife, Regan Solmo, and their son, Henry.

Barb Sanford is the managing editor of the Gallup Management Journal and an editor for Gallup Press, where she has worked on the New York Times bestsellers 12: The Elements of Great Managing and How Full Is Your Bucket?, among others. Sanford is actively involved in the International Association of Business Communicators and has served in leadership roles at the chapter and regional levels. She lives in Lincoln, Nebraska, with her husband, Howard, and daughter, Elizabeth.

Table of Contents

Introduction 1

Global Changes

What Were They Thinking?: An interview with Nobel Prize Winner Daniel Kahneman Jennifer Robison 6

The Future of the Internet: An interview with Internet co creator Vinton Cerf Jennifer Robison 12

The Subprime Meltdown Will Burn Everyone: An interview with Gallup Chief Economist Dennis Jacobe Jennifer Robison 18

Global Migration Patterns and Job Creation Jim Clifton 26

Small Companies Big Results in Mexico Jennifer Robison 40

News Flash Money Does Buy Happiness : An interview with economist Angus Deaton Jennifer Robison 48

Why Globalization Is Overrated: An interview with economist John F Helliwell Jennifer Robison 54

The Other $700 Billion Question Jennifer Robison 60

Making Green While Going Green: An interview with Interface chairman Ray Anderson Jennifer Robison 67

The Feds $600 Billion Gamble: An interview with Gallup Chief Economist Dennis Jacobe Jennifer Robison 73

Crisis Management

Managing During a Crisis Mick Zangari Benson Smith 84

The Economic Crisis A Leadership Challenge Jennifer Robison 88

Engagement Wellbeing and the Downturn Jennifer Robison 96

Exacerbating the Fear of Layoffs Steve Crabtree 100

Good to Great Or Lousy to Good Jim Clifton 106

Who's Driving Innovation at Your Company Jerry Krueger Emily Killham 117

Investors Take Note Engagement Boosts Earnings Bryant Ott 121

A military Generals Leadership Lessons: An interview with Lieutenant General Russel Honoré (retired) Jennifer Robison 125

When Campbell Was in the Soup: An interview with Campbell CEO Douglas R Conant Jennifer Robison 131

The Real Way to Reform Healthcare:An interview with Gallup COO Jane Miller and Gallup CEFO Jim Krieger Bryant Ott 136

The Business Case for Wellbing Jennifer Robison 144

The Price of Poor Wellbeing Bryant Ott 152

Leading Engagement From the Top Jennifer Robison 158

Managing Change

Your Job May Be Killing you: An interview with Gallup workplace expert Jim Harter Jennifer Robison 166

Can Managers Engage Union Employees? Steve Crabtree 173

Would you Fire Your Boss? Bryant ott Emily Killham 178

The Problem of Pay ROdd Wagner Jim Harter 181

Why Hope Matters Now: An interview with psychologist Shane Lopez Jennifer Robison 187

Disengagement Can Be Really Depressing Jennifer Robison 192

Overcoming the Fear of Change: An interview with David Jones, change consultant Jennifer Robison 195

Strategies For The New Normal: Planning for the "New Normal" William J McEwen 204

A powerful Alternative to Cutting Costs John H Fleming 209

Engaging Patients in a Global Market Maggie Ozan Rafferty 215

Retail and the "New Normal" Ed O'Boyle Rob Kroenert Jessica Tyler Emily Meyer 220

Appendix 231

Contributing Authors 237

Acknowledgements 241