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Overview
In this book, Bob Wall offers coaching strategies that will enable every manager to elicit excellence by improving the negative behaviors and communications flaws that are undermining an employee's performance.
More than any other trait, emotional intelligence is the one variable that can transform a mediocre employee into an exceptional one. Managers now have a new and demanding role. They must become coaches who help their employees to develop emotional intelligence and the positive interpersonal relationships that result. And while this kind of corrective coaching may seem daunting and unpleasant to many managers, it is also achievable with the right tools.
Coaching for Emotional Intelligence provides a structured format for formulating and delivering both praise and corrective feedback, as well as a step-by-step method and sample scripts for conducting a coaching session. You will:
- Overcome the fear of coaching on sensitive, personal issues.
- Learn the critical importance of praise--and how to give it.
- Understand the influences that shaped the behaviors of the individual being coached.
- Determine whether an employee is responding to corrective coaching, when to keep them or when to fire them.
- Create an action plan for teaching employees to identify and alter unwanted behavior.
- Master spontaneous coaching: delivering praise in 15-20 seconds -- and corrective feedback within 45 seconds.
- Formulate structured conversations when corrective coaching isn't working.
- Create successful, detailed, and clear personal, team, and work evaluations and mission statements.
The first book of its kind, Coaching for Emotional Intelligence is a thoughtful, realistic, and accessible guide that will change the way managers lead in the workplace -- and will ensure that their employees are reaching their full potential.
Product Details
| ISBN-13: | 9780814433782 |
|---|---|
| Publisher: | AMACOM |
| Publication date: | 10/27/2006 |
| Pages: | 240 |
| Sales rank: | 319,867 |
| Product dimensions: | 6.00(w) x 8.90(h) x 0.70(d) |
| Age Range: | 17 Years |
About the Author
Bob Wall is an independent consultant specializing in leadership and team development who has trained and coached thousands of managers. His clients include CapitalOne, Pier One Imports, McDonnell Douglas Aircraft, Aon Corp., Microsoft, GTE, and State Farm Insurance, as well as healthcare, government, and military organizations.
Table of Contents
"Acknowledgments
xiii
Introduction
1
PART I
THE IMPACT OF EMOTIONAL INTELLIGENCE ON
COACHING AND DEVELOPMENT
11
1
Understanding Emotional Intelligence
13
The Emergence of Emotional Intelligence: Why Sheer Brainpower Just Isn't Enough
14
Defining Emotional Intelligence
14
Lynn's Model of Emotional Intelligence
15
Mastery of Mission, Vision, and Guiding Principles
16
Self-Awareness and Self-Control
19
Empathy
20
Social Expertness
25
Personal Influence
30
Skill Application
32
[bpReflections
41
2
The Role of Emotional Intelligence in Professional Success
45
Emotional Intelligence and the Complexity of Work
45
Emotional Intelligence and High IQ Professions
47
Emotional Intelligence and Leadership
48
Matching Emotional Intelligence to the Position: The Simmons EQ Profile
50
Reflections
58
3
How Emotional Intelligence Raises the Bar for Coaching
62
The Scarcity of Coaching in the Workplace
63
Why Managers Don't Coach As Often As They Should
65
The Impact of Emotional Intelligence and Coaching Provided by Managers
67
Performance Management vs. Coaching for Emotional Intelligence
67
Reflections
69
4
Coaching and the Diversity of the Human Experience
71
The Influence of Genetics
72
Growing Up in a Small Town
73
Formative Circumstances and Experiences
75
Everyone Has a Story
80
Reflections
80
PART II
COACHING FUNDAMENTALS
83
5
Personal Connections: Laying the Foundation for Coaching
85
Work and Leadership in the Industrial Age
86
Sweeping Change: Leadership in the Information Age
87
Can Coaching Have an Impact on Emotional Intelligence?
90
Five Requirements for Effective Coaching
91
Reflections
97
6
Improving Your Descriptive Skills
99
Good Coaching Makes Performance Appraisals Easier
100
Describing Performance: Elemental Skills for Coaching
101
Describing Performance in Need of Improvement
105
Describing Performance That Meets Your Expectations
107
Skill Development
110
7
So Now What Do You Say? A Structured Format for Coaching
111
Opening Statement
113
Observation
115
Impact
116
Request
117
[bpSkill Development
118
PART III
FROM THEORY TO PRACTICE: COACHING IN THE REAL WORLD
119
8
Praise: Such a Small Effort -- Such a Huge Return
121
Delivering Praise
121
Why Don't Managers Praise More?
126
Guidelines for Effective Praise
128
Structured Format for Praise
131
Praise to Acknowledge Performance
131
Praise to Acknowledge Emotional Intelligence
134
Reflections
136
Skill Applications
137
9
Corrective Coaching for Job Performance
139
Questions Often Asked About Corrective Coaching
139
Formulating Corrective Coaching
144
Examples of Corrective Coaching for Performance
145
Skill Development
148
Skill Applications
148
10
Corrective Coaching to Develop Emotional Intelligence
150
Core Beliefs
151
Behaviors That Require Coaching
152
Four Steps in Coaching for Emotional Intelligence
155
Spontaneous Coaching
156
Skill Development
161
Skill Applications
162
11
Preparing for a Formal Coaching Interview
163
Gathering and Recording Information
164
The Coaching Preparation Worksheet
164
Skill Application
168
12
Structuring the Formal Coaching Interview
174
The Formal Coaching Interview Form
174
Factors to Consider
177
Structuring the Interview
178
The Importance of Follow-Up
180
Case Study: Sample Formal Coaching Interview
180
Follow-Up Coaching
191
13
The Limitations of Coaching
194
Invest Your Coaching Time Wisely
195
Making the Call: When to Coach and When to Cut Bait
196
A Failure of Nerve
199
Responding to Psychological and Physical Conditions
201
Making a Referral for an Evaluation
205
Reflections
207
Afterword
209
Recommended Readings
211
Index
215
About the Author
221"
What People are Saying About This
"""A practical book for anyone who wants ideas today about how to coach better tomorrow. Bob Wall knows what he's talking about--and passes that knowledge on to you. His stories and personal reflections put music behind the words."" -- Geoff Bellman, author of Your Signature Path and Getting Things Done When You Are Not in Charge
""Releasing the genius in yourself and others requires an explored life and self-knowledge. Bob Wall has opened the door for readers who hope to achieve these goals."" –Dr. Mehran Ferdowsian, Operations Manager, ATD Global Business
""Bob's structured format for coaching is one that can be easily taught and adapted by everyone. His 'reflections' are quick, mini self-assessments that provide very good insight on the areas managers need to focus on."" -- Johanne Henderson, Continent Manager Training and Organizational Development, BIC Corporation"