Administration and Management in Criminal Justice: A Service Quality Approach / Edition 3

by Jennifer M. Allen, Rajeev Sawhney

Overview

Rethink management in criminal justice.

Administration and Management in Criminal Justice: A Service Quality Approach, Third Edition emphasizes the proactive techniques for administration professionals by using a service quality lens to address administration and management concepts in all areas of the criminal justice system. Authors Jennifer M. Allen and Rajeev Sawhney encourage you to consider the importance of providing high-quality and effective criminal justice services. You will develop skills for responding to your customers—other criminal justice professionals, offenders, victims, and the community—and learn how to respond to changing environmental factors. You will also learn to critique your own views of what constitutes management in this service sector, all with the goal of improving the effectiveness of the criminal justice system.

New to the Third Edition:

• Examinations of current concerns and management trends in criminal justice agencies make you aware of the types of issues you may face, such as workplace bullying, formal and informal leadership, inmate-staff relationships, fatal police shootings, and more.
• Increased discussions of a variety of important topics spark classroom debate around areas such as homeland security–era policing, procedural justice, key court personnel, and private security changes.
• Expanded coverage of technology in criminal justice helps you see how technology such as cybercrime, electronic monitoring and other uses of technology in probation and parole, body-worn cameras, and police drones have had an impact on the discipline.
• Updated Career Highlight boxes demonstrate the latest data for each career presented.
• More than half the book has been updated with new case studies to offer you current examples of theory being put into practice.
• Nine new In the News articles include topics such as

• Recent terrorist attacks
• Police shootings
• Funding for criminal justice agencies
• New technology, such as police drones and the use of GPS monitoring devices on sex offenders
• Cybercrime, cyberattacks, and identity theft

• Updated references, statistics, and data present you with the latest trends in criminal justice.

Product Details

ISBN-13:	9781506361529
Publisher:	SAGE Publications
Publication date:	02/14/2018
Edition description:	Third Edition
Pages:	536
Sales rank:	705,746
Product dimensions:	7.38(w) x 9.12(h) x (d)

About the Author

Jennifer M. Allen is a professor in the School of Criminal Justice at Nova Southeastern University and former department head of the Department of Criminal Justice at the University of North Georgia. She has worked with juveniles in detention, on probation, and with those victimized by abuse and neglect. Dr. Allen has served on advisory boards for Big Brother/Big Sister mentoring programs, Rainbow Children’s Home, domestic violence/sexual assault programs, and teen courts. Dr. Allen has published in the areas of restorative justice, juvenile delinquency and justice, youth programming, police crime, and policing administration and ethics. She is also the coauthor of Criminal Justice Administration: A Service Quality Approach; The SAGE Guide to Writing in Criminal Justice; The SAGE Guide to Writing in Research Methods; The SAGE Guide to Writing in Corrections; and The SAGE Guide to Writing in Policing.

Rajeev Sawhney is a professor at Western Illinois University (WIU) in the Department of Management and Marketing. He holds a master’s in economics, an MBA, and a doctorate in operations and supply chain management. Since 1999, Dr. Sawhney has been teaching at WIU in the areas of service operations management, quality management, strategic management, and supply chain management. During this period, he has been inducted multiple times into Who’s Who in the World, Who’s Who Among America’s Teachers, Who’s Who in Science and Engineering, and Who’s Who in Higher Business Education. His research has appeared in top-tier journals, such as the Journal of Operations Management, International Journal of Production, Distribution and Logistics Management, and IEEE. He has also collaborated with Dr. Michiel R. Leenders in designing the Business Condition Index for the Purchasing Managers Association of Canada, which is now published monthly by leading Canadian newspapers. He has partnered with the governments of the U.S., Canada, and Mexico on NAFTA projects targeted at examining the global supply chains within the context of sustainability and environmental greening. Dr. Sawhney serves as a consultant/researcher to Fortune 500 companies and nonprofit organizations. During this tenure, he has traveled extensively within and outside the U.S. to Mexico, Canada, Asia, and Europe, to conduct workshops. Before moving to academics, Dr. Sawhney was a director with the Industry Ministry in India.

Table of Contents

Preface
Acknowledgments
Chapter 1: Defining Management and Organization
Defining Management
Identifying an Organization
Leadership
For-Profit and Nonprofit Organizations
What Are Criminal Justice Organizations?
Chapter 2: Open Versus Closed Systems
Closed-System Models: The Classical Perspective
Open-System Models: The Humanistic Perspective
Changing Face of the Criminal Justice System— Need for a Learning Organization
Chapter 3: Service Quality Approach
The Role of Services in an Economy
Definition of Service
Characteristics of Services
Customer Involvement in the Criminal Justice System
Defining Service Quality
Measuring Service Quality
Scope of Service Quality in the Criminal Justice System
Chapter 4: Environmental Influences
Funding in Criminal Justice
Technology in Criminal Justice
Cultural and Demographic Issues
Legal Pressures
Unions
Politics
Chapter 5: Conflict, Power, and Ethical Issues
Organizational Conflict
Power
Ethical Decision Making
Chapter 6: Motivation
Content/Needs Theories
Process Theories
Motivation and Performance
Workplace Design to Promote Motivation
Chapter 7: Leadership
Leadership Versus Management
Contingency Theories of Leadership (Situational Leadership Models)
Transactional Leadership Theory
New Wave of Change Leadership Theories
Styles of Leadership
Leadership as a Skill
Leadership and the Criminal Justice System
Chapter 8: Communication
Definition
Organizational Needs Fulfilled by Communication
Interpersonal Communication
Communication Channels
Organizational Communication
Chapter 9: Police Administration
Brief History of Policing
Private Policing
Policing Agencies
Police Functions
Organization and Structure of Police Departments
Community Policing: The Opportunity to Provide Quality Services
Chapter 10: Courts
The Court System
Court Personnel
Federal Court Organization
Federal Court Design
Theories of Judicial Decision Making
State Court Organization
Specialty Courts
Juvenile Courts
Goals of the Juvenile Court
State Court Management
Chapter 11: Probation and Parole
Probation
Parole
Probation and Parole Officers
The Structure of Probation and Parole
Issues Confronting Probation and Parole
Adaptations Made in Probation and Parole to Meet Client and Community Needs
Chapter 12: Prisons, Jails, and Detention Centers
A Brief History of Prisons in the United States
Incarceration Rates
Correctional Facilities at the Federal Level
Correctional Facilities at the State Level
Private Prisons
Centralization Versus Decentralization in Prisons and Prison Systems
Organizational Structure of Prisons
Correctional Facilities at the Local Level: Jails
Jail Design
Organizational Structure of Jails
Issues Confronting Correctional Centers
Chapter 13: Private Security Management
Development of Private Security
Issues and Growth of Private Security
Crime Trends and Security
The Aftermath of September 11, 2001
Management Approaches
Contract Versus Proprietary Services
Differences in Private Security and Public Law Enforcement
Chapter 14: Measuring Organizational Effectiveness and Service Quality
Application of Customer Orientation Theory to Enhance Service Quality
Understanding the Dual Role of Criminal Justice Services
Using QFD: Incorporating the Voice of the Customer in Improving Service Quality
Designing Customer-Oriented Criminal Justice Services
Tools to Build Quality in the Criminal Justice Service Delivery Process
Appendix
Index
About the Authors

Editorial Reviews

“I would describe this text as one that is grounded in the literature, but is written in an engaging fashion. Moreover, I would also highlight the fact that it is likely to be useful to traditional students as well as those who have been in the workforce for a long period of time. In short, it strikes a nice balance, which is relatively rare these days.”

Kevin M. Beaver

…engaging, holding student interest while covering a wide variety of aspects of criminal justice administration”

Eric Metchik

“Awesome book; it covers historical and contemporary issues, is an easy read, and is written at the appropriate academic level for students working on undergraduate degrees.”

Ronald Curtis

This is an unconventional criminal justice text wherein you have the ability to utilize the chapters to challenge your students and have them consider a different approach to criminal justice management. The book provides the student with the much needed push to think critically about matters which are vital to the success of future leaders within criminal justice organizations.”

Timothy C

“One of the best texts, if not the best text, for teaching undergraduate administration and management of criminal justice organizations. Its service quality approach is remarkable.”

Emmanuel Amadi

Overall, the text is informative and brings some new theories in the discussion on leadership and motivation…Chapter 13, discussion security management is a great addition to what is currently provided by other texts. The features are actually a plus. The resources are superior and allows for improving the learning and teaching experience.”

Denise Nation

“I would describe the text as being clear, comprehensive, informative and readable.”

Francis M. Williams

“This is an excellent text for both lower and upper division courses in administration of criminal justice. The text is thorough and understandable.”

Doris J. Astle

I think the textbook is excellent. It is straightforward in its presentation. A major strength is its focus on critical thinking. Some of the material is dated, thus a 2nd edition is encouraged.

Evita G. Bynum

1. Price is cheaper than Stojkovic et al. 2. As well written as Stojkovic et al. 3. Provides relevant material. I will be working to persuade my colleagues to adopt this book.

George E. Higgins

This textbook is a quality resource that would be seriously considered for adoption. Its strengths include solid case studies, reference lists to encourage the students to expand their topical reading, and addition of internet resources.

Mary Beth Finn