A Business Leader's Guide to Customer Experience Excellence Through Conflict Resolution

by Shereen Watson

Overview

A guide for business owners and their staff to navigate escalated customer conflicts to create the best customer experiences, increase customer loyalty and retention, and increase revenue. This guide includes the step-by-step process of deescalating customer complaints and the tools to utilize in resolving conflicts along with in-depth case study analysis of real-world customer experience issues.

Product Details

ISBN-13:	9798855675276
Publisher:	Barnes & Noble Press
Publication date:	12/17/2023
Pages:	30
Sales rank:	606,661
Product dimensions:	5.50(w) x 8.25(h) x 0.06(d)