2600 Phrases for Effective Performance Reviews: Ready-to-Use Words and Phrases That Really Get Results
224
2600 Phrases for Effective Performance Reviews: Ready-to-Use Words and Phrases That Really Get Results
224eBookFirst Edition (First Edition)
Related collections and offers
Overview
This trusted reference puts thousands of ready-to-use words, phrases, descriptions, and action items right at your fingertips — perfect for review time, creating development plans, and monitoring performance year-round.
Whether you're an HR professional or a manager, chances are there's one task you really dislike: giving performance reviews. Even if you know the basic points you want to get across, finding the right words and committing them to paper is about as much fun as a trip to the dentist.
This phrasebook puts the right words in your hands with phrases that managers, supervisors, and HR professionals can use to help them properly evaluate performance and make the whole process much smoother.
In 2600 Phrases for Effective Performance Reviews, renowned career expert Paul Falcone covers the 25 most commonly-rated performance factors including:
- productivity,
- time management,
- teamwork,
- decision making, and more!
Falcone also shares job-specific parameters that apply in sales, customer service, finance, and many other areas and industries. 2600 Phrases for Effective Performance Reviews is useful not just for review time but will also be instrumental in creating job descriptions and development plans as well as monitoring performance, progress, and problems year-round.
Product Details
| ISBN-13: | 9780814428702 |
|---|---|
| Publisher: | AMACOM |
| Publication date: | 06/10/2005 |
| Sold by: | HarperCollins Publishing |
| Format: | eBook |
| Pages: | 224 |
| Sales rank: | 279,855 |
| File size: | 854 KB |
About the Author
Paul Falcone is principal of the Paul Falcone Workplace Leadership Consulting, LLC, specializing in management and leadership training, executive coaching, international keynote speaking, and facilitating corporate offsite retreats. He is the former CHRO of Nickelodeon and has held senior-level HR positions with Paramount Pictures, Time Warner, and City of Hope. He has extensive experience in entertainment, healthcare/biotech, and financial services, including in international, nonprofit, and union environments.
Paul is the author of a number of books, many of which have been ranked as #1 Amazon bestsellers in the categories of human resources management, business and organizational learning, labor and employment law, business mentoring and coaching, business conflict resolution and mediation, communication in management, and business decision-making and problem-solving. His books have been translated into Chinese, Korean, Vietnamese, Indonesian, and Turkish.
Paul is a certified executive coach through the Marshall Goldsmith Stakeholder Centered Coaching program, a long-term columnist for SHRM.org and HR Magazine, and an adjunct faculty member in UCLA Extension’s School of Business and Management. He is an accomplished keynote presenter, in-house trainer, and webinar facilitator in the areas of talent and performance management, leadership development, and effective leadership communication.
Read an Excerpt
2600 Phrases for Effective Performance Reviews
Ready-to-Use Words and Phrases That Really Get ResultsBy Paul Falcone
AMACOM
Copyright © 2005 Paul FalconeAll right reserved.
ISBN: 978-0-8144-2870-2
Chapter One
Adaptability and Change Management Skills* * *
Meets/Exceeds Expectations
* Readily identifies more efficient ways of doing business
* Maintains composure when faced with stressful situations
* Calms those around her by keeping them focused on the end goal
* Rapidly adapts to changes in the nature of his assignments
* Welcomes constructive criticism
* Shows initiative when having to redefine the way she is performing a task
* Remains a proponent of change
* Goes with the flow and adapts readily to any changes in circumstances
* Welcomes change as an opportunity
* Is a versatile team player capable of handling diverse assignments
* Demonstrates a keen ability to multi-task and juggle competing priorities
* Quickly adapts to deviation from a pre-planned schedule and course of action
Needs Improvement
* Appears reluctant to embrace last-minute changes in direction
* Strictly adheres to only those job duties outlined in her job description
* Does not "roll with the punches" effectively
* Demonstrates a tendency to resist even minor changes
* Postpones or delays training and implementation of new programs
* Remains unwilling to carry out tasks that are "below him"
* Does not excel at independent, research-based activities
* Avoids covering for others in the department when needed
* Becomes frustrated when faced with unexpected changes in plans
* Tends to resist or resent new work assignments
* Often raises her voice and "lashes out" at her peers when things don't go as planned
* Demonstrates a time-clock mentality
* Becomes flustered when interrupted or asked to deviate from a fixed schedule
Adaptability and Change Management Goals
* Become more willing to take on duties not outlined in your job description
* Learn to deal with unexpected changes in plans
* Become more adaptable to any changes in your work assignments
* Look for ways of using new technologies in order to increase your efficiency
* Support organizational restructuring efforts in a constructive manner
Attendance and Punctuality (Reliability)
* * *
Meets/Exceeds Expectations
* Is fully reliable in terms of attendance and punctuality
* Arrives at meetings on time and well prepared
* Attained perfect attendance over the review period
* Had only two unplanned absences during the entire review period
* Begins each day refreshed and eager to face new challenges head on
* Never misses work without gaining the appropriate advance approvals
* Regularly arranges for back-up temporary support when absent
* Complies with all company standards of performance and conduct
* Meets all attendance and tardiness standards
* Is always willing to work long hours on little or no notice
* Remains at her desk throughout the majority of the workday
* Begins each day refreshed and eager to face new challenges
* Schedules vacation requests well in advance
* Begins meetings on time and ends them on schedule
* Is consistently dependable and conscientious
* Ensures that subordinates strictly adhere to rest and meal periods
* Completes assignments accurately and meets deadlines as promised
Needs Improvement
* Fails to assume responsibility for his actions
* Does not meet standards for attendance and punctuality
* Fails to follow appropriate call-in procedures during absence
* Frequently arrives late to meetings while insisting that his subordinates arrive on time
* Demonstrates a lack of respect for others' time by arriving late at meetings
* Allows cell phone calls to interrupt business meetings with staff and clients
* Generates an excessive number of personal phone calls throughout the day
* Spends excessive time handling personal matters on the Internet
* Received written warnings for excessive unscheduled absenteeism
* Comes and goes as he pleases, citing his "exempt" status
* Does not consistently obtain advance approval for arriving late at work
* Has again used the maximum number of sick days allowed
* Tends to wander from his desk, leaving office phones uncovered
* Does not return phone calls and e-mails in a timely manner
* Continuously patterns his sick days around regularly scheduled time off
Attendance and Punctuality Goals
* Develop a reputation for reliability and excellence in all that you do
* Arrive at the office on time and ready to begin work by your scheduled start time
* Speak with me in person (not by leaving voicemail message) when you need time off
* Strictly adhere to all break and meal periods
* Plan to arrive on time at all meetings out of respect for others' time
* Strive to attain perfect attendance
* Provide medical documentation for any leaves in excess of five days
* Arrange for back-up temporary support any time you are going to be out
* Check with me before you leave at night to see if I need help with anything
* Schedule your vacation requests well in advance of proposed leave dates
* Re-read the company policy regarding punctuality and adhere to its guidelines
* Do not allow outside telephone calls to interrupt your work
* Avoid taking sick days up to the policy maximum
* Do not wander away from your desk without informing me of your whereabouts
* Avoid "patterning" your sick days around your weekends and holidays
Communication and Cooperation
* * *
Meets/Exceeds Expectations
* Regularly asks for immediate feedback to ensure understanding
* Remains open-minded and willing to entertain others' ideas
* Communicates clearly with customers who do not speak English fluently
* Cultivates a culture of openness in information sharing
* Builds consensus
* Regularly solicits constructive feedback
* Asks well-thought-out and well-prepared questions
* Stands out among her peers as a public speaker and corporate spokesperson
* Explains complicated issues clearly and succinctly
* Demonstrates candor and a sense of humor in all business dealings
* Possesses a knack for summarizing and communicating end results
* Effectively shares highlights of conferences and workshops with her peers
* Speaks persuasively and convincingly
* Is not afraid to say "I don't know" or "I'll check on that and get back you"
* Demonstrates a willingness to hear others out before reaching a decision
* Always makes others feel comfortable to participate and share their opinions
* Allows subordinates to share their achievements at weekly staff meetings
* Creates an inclusive work environment
* Always makes others feel welcome to drop by her office or interrupt her
* Acts as a calming influence when faced with anger or resentment
* Holds weekly staff meetings to ensure open communication
* Provides timely feedback and follow-up
* Regularly conducts postmortems on failed deals and learns from his mistakes
* Builds strong working relationships with other internal departments
* Provides ongoing feedback in a spirit of constructive criticism
* Encourages open communication, cooperation, and the sharing of knowledge
Needs Improvement
* Creates a territorial atmosphere
* Readily attributes blame to others
* Regularly complains of a lack of necessary resources to perform effectively
* Has difficulty distinguishing clearly between macro issues and micro details
* Tends to "foxhole" and isolate himself
* Refuses to commit her staff 's time to other departments when asked
* Has difficulty boiling down complex issues into their component parts
* Fails to communicate bad news upward
* Asks questions for questions' sake
* Engages in shouting matches
* Uses defamatory, derogatory language to humiliate staff members
* Delays passing along bad news for fear of potential confrontation
* Is too wordy to communicate a clear and compelling message
* Remains reluctant to provide subordinates with constructive feedback
* Fails to take disciplinary actions when subordinates fail to meet expectations
* Appears unable or unwilling to say no to any request
* Prefers that others deliver bad news, even if it's clearly her responsibility
* Makes others feel intimidated and uncomfortable when they ask for help
Communication and Cooperation Goals
* Cultivate a culture of openness and information sharing
* Build consensus via shared decision-making
* Ensure that your direct reports are informed of each others' activities
* Readily admit if you're not sure of an answer
* Be conscious of your body language at all times
* Manage others' expectations appropriately
* Clearly state up front if you will not be able to deliver as requested
* Readily share information and resources to support business objectives
* Build trust through regular, open, and honest communication
* Listen and respond to others appropriately using a respectful tone
* Answer incoming telephone lines within two rings
* Say yes when you mean yes and no when you mean no
* Do not leave callers on hold for more than 30 seconds
* Proactively feed information upwards to keep management well informed
* Stop others immediately from speaking to you in a derogatory tone
* Refrain from using comments like "It's not in my job description"
* Be careful not to appear overwhelmed or anxious about the workload
* Don't treat coworkers who interrupt you as if they're inconveniencing you
* Always deliver bad news quickly and tactfully
* Avoid blaming or censuring others publicly
* Nod your head to communicate that you are actively listening
Creativity and Innovation
* * *
Meets/Exceeds Expectations
* Thinks outside the box when faced with challenging situations
* Funnels creative recommendations into practical applications
* Fosters a spirit of creative collaboration by giving teams a common focus
* Created a reporting system that is now used throughout the company
* Skillfully changes direction when faced with new information
* Solved a long-standing software glitch through a creative workaround
* Is always willing to take a fresh look at policies and practices
* Thinks of imaginative alternatives when confronted with obstacles
* Questions common practices in order to identify better ways of doing things
* Displays originality and contributes fresh ideas
* Encourages coworkers to be inventive and to take appropriate risks
* Makes ongoing suggestions to improve operations
Needs Improvement
* Demonstrates little innovation or creativity
* Tends to process information in a rote manner
* Is slow to adjust his work in light of clients' changing needs
* Fails to give credit to subordinates who generate new ideas and solutions
* Often gets too "creative" in changing established procedures without approval
* Appears unwilling to take creative chances
* Fails to tap the creative potential of peers and subordinates
* Only initiates courses of action that have guaranteed outcomes
* Does not seek creative alternatives to conventional practices
* Is reluctant to explore new approaches or alternatives
Creativity and Innovation Goals
* Seek out new ideas from others
* Consistently acknowledge staff members who generate new ideas
* Obtain approval before you change established procedures
* Encourage creativity and independent thought among subordinates
* Be willing to "think out of the box" when solving difficult problems
Customer Satisfaction
* * *
Meets/Exceeds Expectations
* Works very well with clients as well as all staff members
* Has a very warm rapport with everyone she comes in contact with
* Follows up with clients to ensure no one feels forgotten or lost in the process
* Clearly enjoys the "people" aspect of his position
* Consistently answers the phone with a smile and a friendly hello
* Readily admits when she doesn't know the answer to a particular query
* Outlines the steps that she will take to resolve a problem
* Receives ongoing positive feedback from clients—both verbally and in writing
* Has become the "go to guy" for clients who seek his advice to solve problems
* Excels at providing timely feedback to even the most difficult customers
* Consistently gains necessary approvals and authorizations
* Is able easily to switch from English to Spanish and back again
* Is an empathetic and focused listener
* Skillfully overcomes customers' objections
* Deals with challenging customers without becoming aggressive
* Has developed a loyal customer base and a high rate of repeat business
* Enjoys identifying "out-of-the-box" solutions for clients with special needs
* Skillfully manages all but the most challenging customer situations
* Knows when to ask for additional support from team management
* Is able to redefine the customer service process to meet clients' changing needs
* Overcomes objections in a logical and conversational fashion
Needs Improvement
* Receives ongoing substandard customer satisfaction scores
* Does not manage customer expectations by explaining reasons for delays
* Has difficulty saying no or tactfully telling customers that they must wait their turn
* Refers too many customer queries to management for final resolution
* Has received numerous customer complaints for failing to follow up as promised
* Cannot yet demonstrate sufficient knowledge of company products
* Misses opportunities for cross-selling and overcoming initial objections
* Is unwilling to adapt his tone and personality to fit a particular caller's style
* Argues and uses inflammatory language with customers
* Becomes frustrated when customers ask too many questions
* Displays sarcasm and alienates those looking for help
* Demonstrates condescending behavior when dealing with overly demanding callers
* Has little patience for customers with "dumb questions"
Customer Satisfaction Goals
* Demonstrate total commitment to outstanding customer service
* Always exhibit creativity and flexibility in solving customers' problems
* Share information and resources readily
* Make sure that clients understand that you're on their side
* Never appear to talk down to or to patronize customers
* Exceed customers' expectations by providing timely feedback and follow-up
* Quickly address problems even with the most demanding customers
* Effectively prioritize your workload based on your customers' needs
* Share only as much information with a client as is necessary
* Refrain from speaking poorly of the competition
* Never permit customers to treat you disrespectfully
* Involve management whenever customers behave inappropriately
* Proactively inform customers of pending delays
* Never use pressure to close a deal or to unduly influence a customer's decision
* Always put the client's needs above your own
* Provide objective and timely advice to customers
* Tactfully tell customers no when their demands or expectations cannot be met
* Follow up with customers after the conclusion of a sale
Diversity Orientation
* * *
Meets/Exceeds Expectations
* Appreciates the diverse nature of the company's workforce
* Supports the company's diversity mission and outreach initiatives
* Encourages individuality and respect of others' personal differences
* Creates a work environment where staff can express their opinions openly
* Welcomes new ideas and ways of looking at things
* Appreciates the importance of workforce diversity
* Welcomes differing points of view
* Always treats subordinates and superiors with respect
* Builds an environment of trust and openness in information sharing
* Proactively identifies labor pools that could provide more diverse candidates
* Reinforces the advantages of attracting and retaining a diverse workforce
* Views diversity as a strategic business initiative
* Recognizes the value of having our workforce reflect our diverse customer base
Needs Improvement
* Has created a perception of potential unfairness among the ranks
* Has publicly made "politically incorrect" and thoughtless statements
* Has forwarded inappropriate e-mails that were offensive to others
* Makes no effort to create teams that reflect the diverse workforce
* Tends to make judgments based on stereotypes
* Has received complaints regarding his "cliquishness" with certain subordinates
* Tends to use objectionable language to or about people who are "different"
* Has made numerous off-the-cuff remarks that others found offensive
* Is reluctant to confront inappropriate workplace behavior
* Makes no effort to understand cultural values different from her own
(Continues...)
Excerpted from 2600 Phrases for Effective Performance Reviews by Paul Falcone Copyright © 2005 by Paul Falcone. Excerpted by permission of AMACOM. All rights reserved. No part of this excerpt may be reproduced or reprinted without permission in writing from the publisher.
Excerpts are provided by Dial-A-Book Inc. solely for the personal use of visitors to this web site.
Table of Contents
Contents
Introduction: How to Use This Book in Order to Save Time and Write Compelling Performance Appraisals....................1Part I. Performance Appraisal Phrases for Core Competencies and Commonly Rated Performance Factors....................23
Adaptability and Change Management Skills....................25
Attendance and Punctuality (Reliability)....................27
Communication and Cooperation....................30
Creativity and Innovation....................34
Customer Satisfaction....................36
Diversity Orientation....................40
Goal and Objective Setting....................43
Initiative....................45
Job Knowledge....................48
Judgment and Decision Making....................51
Leadership....................54
Listening Skills....................58
Managerial Style....................61
Oral and Written Expression....................65
Organization and Planning Skills....................68
Personal Style....................72
Problem-Solving Skills and Results Orientation....................76
Productivity and Volume....................79
Professionalism and Grooming/Appearance....................82
Quality....................85
Resourcefulness....................87
Safety....................89
Staff Development....................93
Strategic and Critical Thinking Skills....................96
Supervision....................99
Teamwork and Relationship-Building Skills....................102
Technical Skills....................105
Time Management....................108
Part II. Performance Appraisal Phrases for Particular Titles and Roles....................111
Accounting and Finance....................113
Human Resources....................124
Information Technology....................134
Legal....................146
Manufacturing....................154
Operations....................176
Sales, Marketing, and Advertising....................198
Appendixes....................229
Appendix A. High-Impact Verbs to Inspire Your Writing....................231
Appendix B. Essential Adverbs to Get Your Message Across....................237
Appendix C. Common Grading Scale....................241
Appendix D. Index of Particular Titles and Roles....................243
